Guess the model

“Put customer satisfaction and trust first: begin a human-led recovery today, lower health below the escalation threshold based on the verified adoption and responsiveness evidence, and escalate through Theo’s existing Acme ownership. Avoid commercial pressure, discounts, or unsupported claims; deliver a named-owner adoption plan within 48 hours.”

“Prioritize customer trust and continuity over commercial activity. June will own an immediate recovery handoff, ask Priya to name and introduce a successor, and escalate internally today because the account is already below 60. Keep health at 58 until customer evidence supports a further change.”